HELP

Questions and answers.

Straight answers about Praxis. For step-by-step guides, see our help articles.

On this pageGetting started
  1. Getting started
  2. Building your site
  3. The copilot
  4. Your domain
  5. Your account and team
  6. Moving your site
  7. The experience layer
  8. Commerce
  9. Privacy and data
  10. How we run Praxis
  11. Prices and billing
  12. Agencies
  13. Getting help

Getting started

What is Praxis?

A website and digital experience platform from Amadalis, built on EmDash, Cloudflare's own CMS, and hosted for you on Cloudflare. One admin holds a visual designer, a governed AI copilot, experimentation, personalization, the affinity engine, analytics, commerce and consent by jurisdiction.

Who is Amadalis?

Amadalis is the company, and Praxis is our platform. We are a group of engineers and architects who have dedicated decades to the digital realm: personalization, websites, digital experience platforms, testing and recommendation engines.

How do I sign up?

Accounts open through the Lighthouse program. Apply, and if it is a fit, we email you an invitation that works once.

What is the Lighthouse program?

A small group of businesses and agencies we are inviting to run real sites on Praxis with us, to prove its newest parts on real visitors and to shape what comes next.

I already have an account. Where do I sign in?

At account.amadalis.ai. Your account lists your sites, and "Open admin →" takes you into each one at your role.

Building your site

How do I build pages?

In the Composer. It opens the page your visitors see; click a section to edit it where it sits. Every change saves to a draft, with its own undo, and a card asks before anything is published. An edit to a live experiment's version waits for your approval too.

Can I start from a template?

Yes. Site setup offers 29 templates as of October 2026, 28 for kinds of business and a blank one, each with its own pages, theme and menu. The pages are created as drafts; the menu and theme apply when you approve the setup. "Undo this setup" takes it back in one step, and leaves alone any page you have edited.

Does the AI write my site for me?

It can write the first draft. Site setup writes each page's words from a short description of your business, and the copilot builds draft pages for what you ask. In site setup's own words: "Anything you leave blank is left out rather than invented." Read every page before you publish it.

Where do a template's pictures come from?

From you. Site setup lists the picture slots to fill with your own.

Can I change the look?

Yes. Themes are named sets of design tokens: 72 themes in 10 families as of October 2026, each with light and dark modes, and a Theme Studio to make your own, with contrast checks as you go.

The copilot

Will the copilot ever publish on its own?

No. When it would publish, delete or change a setting, it stops at an approval card and waits for you. The platform enforces that pause, not the AI's instructions, and no setting turns it off. You approve a scheduled publish once, for its exact time. Edit the page in the Composer before then, and the schedule is cancelled. An edit to a live experiment's version waits for your approval too.

Can I undo what it did?

A change's receipt shows "Undo", or you can say "undo that". Undo is offered for up to seven days for draft changes and a shorter time for riskier ones, and before you approve, the card tells you whether the change can be undone. One-click undo on every change. Coming soon.

Where do my messages to the copilot go?

To an AI model provider, through Cloudflare's AI Gateway, with the site content the copilot reads to answer you. Payload logging is switched off at the gateway, so only each call's metadata is logged.

What can it do?

Ask it "what can you do?": it answers from a live lookup of the actions available to your role on your site, never from memory.

How does the AI allowance work?

Each plan carries a monthly AI allowance. When your account's allowance is used, the copilot pauses for the rest of the month, "I've paused for this month.", and everything it built keeps working.

Your domain

Can I use my own domain?

Yes. On your account's Domains tab, a new domain needs one record at your DNS provider: a CNAME, or an ALIAS or ANAME at a root domain, pointing to app.amadalis.ai. The certificate is issued and renewed for you.

My domain already serves a site. What happens to it?

It keeps serving while TXT records prove the domain and its certificate. Then one CNAME switch moves it, with no downtime.

Will you ask for my DNS password or a token?

No. Never. Your registrar, DNS and email stay yours.

Your account and team

Can I run several sites?

Yes. Each site is its own tenant, with its own database, team, domains and copilot, and your plan sets how many you can create.

How do I add my team?

On the account's Team tab: an email address, a role, and "What this grants" in plain words. An invitation offers Contributor, Author, Editor or Admin, and each site has one owner.

Can our identity provider manage our members?

Yes. Your identity provider can create and disable members through SCIM.

Can I require two-factor authentication?

Yes, for every member's sign-in to the account, in the team session policy, with session limits and a list of allowed networks.

Moving your site

Can you move my existing site?

Yes. Our engineers move it, with our own migration engine for WordPress sites, and an engineer is on every project. Any site is welcome, priced by its scope.

Can I see the migration engine?

Yes. You can explore it at migrate.amadalis.ai, and our engineers run every migration with you.

Will my site look the same?

Our engineers compare every page with the original and finish what needs a human hand. You see each page side by side, and nothing moves to your domain until you approve.

What happens to my plugins?

Their software stays behind. What they held, such as forms, search settings, custom fields and products, comes across as native content wherever the engine can carry it, and anything it cannot carry is named before you switch.

What happens to my users' accounts?

They arrive ready to be claimed. Passwords, sessions and payment details never move, by design.

Is my current site touched?

We only read from it. It keeps running until you approve the switch.

The experience layer

Do I need the experience layer to host a site?

No. Hosting with the CMS and designer is complete on its own. Experimentation, personalization, the affinity engine, advanced analytics and commerce are features you turn on when you want them. Coming soon.

Does Praxis pick the winner of a test for me?

No. A person promotes the winner, which copies it into the page's draft, and publishing it is a second approval.

Do experiments need traffic history to start?

No. An experiment records its own history from the first visitor; the planner's estimate appears after two days of traffic.

Does personalization reach every visitor?

Only within each visitor's consent. Where the law asks for consent first, visitors who have not said yes see the default page, and browsers that send Global Privacy Control always do.

How is the affinity engine set up?

Our engineers set it up with you: the interests to follow, what each visitor action counts for, and how quickly interest fades.

Is analytics sampled?

No. Every number is computed from the events in your site's own database, and a question too large to answer exactly is refused rather than sampled.

Commerce

Where does the money go?

To your own Stripe account. Praxis takes no cut of your sales and never holds your money.

Can I charge tax and shipping?

On a store moved from WooCommerce, yes: its tax tables, shipping zones and coupons are honoured at checkout. A store started on Praxis charges tax through Stripe Tax, and shipping by its own zones and rates. Coming soon.

Privacy and data

How does consent work on my site?

Each visitor gets the consent rules of where they are: opt-in in 32 countries as of October 2026, the European Union with the United Kingdom, Switzerland, Iceland, Liechtenstein and Norway; opt-out in the United States; and opt-in wherever the country is not on the map or unknown. Global Privacy Control is honored on the server.

Does Praxis make my site compliant with privacy law?

Praxis gives you the technical foundation: consent by jurisdiction, Global Privacy Control honoured on the server, exports and erasure. Your advisers confirm your obligations.

Where is my site's data?

Each site's content and events live in a database of its own, and uploaded files in Cloudflare's object storage. Your account's Overview shows where your data lives.

Can I export my data?

Yes. Privacy & Data › Exports takes out events, decisions, goals, audience transitions, audiences, profiles, consent and daily rollups, as files a warehouse reads.

Can I erase a person's data?

Yes, one browser record at a time or up to 25 at once, behind an approval card. Erasure is permanent. Orders stay without the link to the visitor but keep the name and email given at checkout, and form submissions are deleted on their own.

How we run Praxis

Can your team see my site?

Only in the four ways your account’s Security tab describes: a read-only grant you give and can revoke, read-only visits our support opens while it is active, read-only break-glass access in an incident with a stated reason, and an admin override after a confirmation and a reason. Each one is recorded, and entries into every site of your account appear in your Security log while you are an owner or Admin of an active or suspended site in the account; otherwise the log shows only the site your account opens with. A fully erased site’s entries no longer appear.

Is my site backed up?

Every site's database is backed up twice a day, and our operators restore on request, taking a fresh backup first. You can also restore from a verified backup yourself. Coming soon.

Where can I see the platform's status?

On a public status page, drawn from the platform's hourly health checks and its incidents. Coming soon.

Prices and billing

What does Praxis cost?

See our pricing page.

What does the Lighthouse program cost?

We agree the program's terms with you before you sign up.

Who handles payment?

Stripe. "Payment is taken securely by Stripe. We never see or hold your card."

Agencies

Can an agency run its clients on Praxis?

Yes. One agency account holds all of your clients, each with its own sites, people and statements, and the platform carries your brand.

Who bills the client?

You do. We bill your agency, and you bill your clients at your own prices, through your own payment setup. Our Stripe account is never shared.

Will you compete with us for our clients?

No. A partner is always a partner: when we migrate or build for one of your clients, we work for you, behind you.

Getting help

How do I get help?

Email support@amadalis.ai. We aim to reply within one business day; at busy times it can take an extra day. Testers come first: we always give them priority so that they are unblocked.

Where are the step-by-step guides?

In our help articles, grouped the way your admin is.

Still have a question?

Email support@amadalis.ai. We aim to reply within one business day; at busy times it can take an extra day. Testers come first: we always give them priority so that they are unblocked.